Privacy Policy

Last updated: 20 October 2026

Who we are

This website belongs to Backya Acupuncture, 19/10, Ramachandran Street, Perambur, Chennai 600011, Tamil Nadu, India (“we”, “us”). We are responsible for the personal information described in this policy.

We follow the principles of India’s Digital Personal Data Protection Act, 2023: we collect only what we need, use it only for the purpose you share it for, and keep it safe.

What this website collects

This website does not have accounts, does not use advertising or tracking cookies, and does not store the contents of the enquiry form.

• Enquiry form. When you use our enquiry form, the details you type (your name, phone number, preferred time and message) are placed into a WhatsApp message on your own device. Nothing is saved on our website. The message reaches us only if you choose to send it in WhatsApp.
• Server logs. Like most websites, our hosting provider automatically records basic technical information, such as your IP address, browser type and the pages requested, to keep the website secure and working.

Information you share with us directly

If you call us, message us on WhatsApp or visit the clinic, you may share your name, contact details and information about your health. We use this only to respond to you, arrange appointments and provide your care. We treat health information as confidential.

Third-party services

Some features load content from other companies, each with its own privacy policy:

• Google Maps — the location map on our website is provided by Google Maps.
• YouTube — videos load from YouTube’s privacy-enhanced mode only when you press play.
• WhatsApp — messages you send us are handled by WhatsApp (Meta).

Sharing your information

We do not sell your personal information. We share it only where the law requires us to, or with your permission.

How long we keep information

We keep enquiry messages and patient information only for as long as needed to provide your care and to meet our legal obligations.

Your rights

You may ask us to tell you what personal information we hold about you, to correct it, or to delete it where we are not required to keep it. You may also withdraw any consent you have given. To make a request, or to raise a concern, please contact us using the details below.

Children

Information about a child is shared with us by their parent or guardian, and is handled with the same care.

Contact us

For any question or complaint about privacy, please call +91 93840 20777 or write to us at the clinic address above.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.